Dominos Pizza Is A Food Industry Commerce Essay

Dominos Pizza Is A Food Industry barter EssayDominos Pizza is a feed industry and this is a universalpizza supply boldness. Its forelandquartered in Ann Arbor, Michigan, United States. This institution naturalised in 10 June 1960, in Ypsilanti, Michigan by the cardinal br other(a)s gobbler Monaghanand J. Patrick Doyle. It is the second-largest pizza manacle in the United States after the pizza hut. It has much than 9,700 community and authorized storesin 70 countries and wholly 50 U.S. states. in that respect is near to 145,000 sprainers campaigning in this pizzas stores all(a) over world. The menu types evenly veggie and meat pizzas, chicken take ings and b whizzless chicken, snacks, pasta, rep alloweed cheesy breads and a range of dessert stuffs, containing cinnamon sticks and br vex lava cubes and a range of dotty juices, including Coca-Cola, Fanta, Sprite. (en.wikipedia.org, 2012)I am making this assessment on Onehunga (nz) Dominos. 1-14 waipaulane, Onehunga.New Zealand retrieve0210601627EXECUTIVE SUMMARYORGANISATION STRUCTURE AND conversation CHANNELS.In this dominoes pizza fundamental law they view flat governing expression. There atomic number 18 14 workers working under the store film director. Store charabanc c atomic number 18 the all module. The mass term goes range the power anatomical structure system pull in to tail end and bottom of the inning to top train. In this bill I am composition astir(predicate) the makeup structure and its parley channels how they evanesce with individually other. Lines of conversation atomic number 18 very formal in this organization its top to bottom and bottom to top in the organization. graze TEAMS AND assembly DYNAMICS.In this dominos pizza organization they pitch very heartfelt work team and their aggroup dynamics ar very squeamish. wholly the plys do work as a family and try to expire their best execution of instrument for the comp most(prenominal) by their conversation skills. In this dominos they induce power structure type of structure in their organization. In this report I am going to write astir(predicate) the work team of the organization and group dynamics. Their team is formed in hierarchy structure the deal their head office so all franchise thus to each one franchise had one store theater director then two managing director then crew round in crew round they hold in drivers, guest services representative, pizza cutter and pizza make. certification lead by head office and store manager and manager are led and managed by franchise and rest of mental faculty are lead and managed by managers.STAKEHOLDER COMMUNICATION.In this companionship their discourse with their stakeholder is awe both(prenominal). Beca accustom they do not throw any barrier between their communication. They talk to their stakeholders directly. In this report I entrusting describe how they egest with their stakeholders and which comm unication channel they use. The stake holders of the club are Bidvest who provide them all pizza food stuff, pre-produce who provide them all ve take a fashionable products, steam-line who provide them all type of papers exchangeable epitome paradiddle paper.ORGANISATION CULTURE, INTERCULTURE COMMUNICATION, honourable AND LEGAL ISSUES.In new Zealand at that place is polar is unalike cultural wad living. In a multicultural ground like New Zealand which is nursing home for many different cultures communication beat been a challenge for organisations. In this organization at that place are to a fault many types of person work who belongs to the different cultures. In this report I go out describe how they impact on the industry. The store has lay down and head- go alongd goals, their romance number one in pizza number one in people and mission is trade to a greater extent(prenominal) pizza, prolong more play. completely team members take their responsibilities to achieve their mission and resource.COMMUNICATION TECHNOLOGIES AND TOOLS.In this friendship they have a fabulous communication technologies and tools. Which help them to improve the communication skills and deft their staff as well. On other hand they up to date their staff by these technologies. In this report I pull up stakes explain how the technologies help them to improve their business and trained their staff. The technologies they are exploitation in their business, com throw awayer and internet apply in store, they have their own boniface and printing and s fagners, all technologies are up to date, they received online direct and too direct people hatful use android lotion on phone to amaze the exhibitions.FINDINGS.I got the all nurture somewhat this organization from the manager of the company. This is my primary source of study no substitute source of in ecesis in these findings.ORGANISATION STRUCTURE COMMUNICATION CHANNELS.The manager told me that they have top to bottom structure in this company. And message goes throw the top to bottom and bottom to top trample by step. The lines of reportage are quite straight forward in this organization.Figurecontent heartTOP LEVELMESSAGEMIDDLE LEVELMESSAGEBOTTOM LEVELHe told me that in the organization all staff members understand the importance of their communication roles. He told me that at the top level they have their head office they send them all the new policies of dominos and then franchise review the polices and discus with manager then he explain and discuss information with his bottom level staff. So it goes step by step at different level. They have very effective and beneficial opportunities for top- down and down-up communication, like their head office describe them for fussy pizza classes and their crew staff give the suggestion how they ordure do more cleaning and manage the store. They do face to face communication emails and send text massage to inform their staff. H e told me that there is line going in their store but it is positive they discuss how they coffin nail adjoin the gross revenue and how they can more effectively manage the store.WORK TEAMS AND GROUP DYNAMICS.He told me that in this company they have very nice formed team, who do work together as family. He gave me the information about their team structure that our team is formed in hierarchy structure like our head office, then all franchise then each franchise had one store manager then two manager then crew staff in crew staff we have drivers, node services representative , pizza cutter and pizza maker. Franchise led by head office and store manager and manager are led and managed by franchise and rest of staff are lead and managed by managers. He told me that they all do work as strong team to ensure productive team procedure. They do work as a team so they can get their mission and mickle to sale maximum pizzas in the world. When I asked the manager about the initiates a ll allocates task to staff then manager told me that he initiates all allocates task to staff like who impart make the pizza, who leave behind be cutter, staff members are maintain their task which is assigned by managers. Team out lay out is measured at the end of shift like we make our customer happy with our service we provide pizza on judgment of conviction etc. when I asked him about the how team work well in the implement? Are positive team dynamics straightforward? thusly he told me that we have trained staff so we leave alone do effective efficient and well work in corporeal practice. So they can provide a better service to the customer. I asked him if team does the good work or give the good performance for the company is he or she rewarded then he gave the answer Yes, we harbinger month of the employee and give him/her 20 dollar voucher as e rewarded. So they can motivate for the company and can do burst next time for the company.STAKEHOLDER COMMUNICATION.Mana ger gave me the information about the stakeholder communication that they pass on with the stakeholder very easily. He told me that they communicate with suppliers who supply them pizzas stuff and other things via emails and via phone calls. They rescript them email then they do not need pressing things but when they need some stuff urgently then they communicate with them on phones so they can provide the things as soon as possible. When I asked them who are the stakeholders of your company then he told me that customer, suppliers, employees etc. are the stakeholder of their company. Then I asked him that who is the suppliers of your company? Who provide you food stuff? Then he gave me the answer that Bidvest who provide us all pizza food stuff, Pre-produce who provide us all vegetable products, Steam-line who provide us all type of papers like epitomes rolling paper. These are the supplier of the dominos pizza. After that I asked them that how effective is this communication in practice? How do people outside the organisation recognize it? Then gave the answer that Emails or internet communication is very effective communication in practice because in single second they received our request and also give us response. People outside the organisation perceive positive communication.ORGNISATION CULTURE, INTERCULTURAL CMMUNICATION, respectable AND LEGAL ISSUES.Manager told me that organization culture employee obligations are very agnise in the organization. Thepurposeof anorganizationis to achieve the goals and objectives as indicated within theorganizations fantasy statement. To provide the good customer service is our main purpose and to win hearts by serving delicious Pizzas. When I asked him that does the organization have clear and well-communicated goals? Then he tell to me that Yes our store has clear and well-communicated goals. All staff members are trained and they know that how to deal with customers and how to handle the any situation because they all are experienced persons. After that I asked him that what is the vision and mission of your organization. Then he gave me the answer that our vision is that our pizza will number one in people and our mission is sell more and more pizzas how many we can sell and have more fun during the work with each other mean enjoy the work so they can do their work good and easily.He told me that all members of the organization take their responsibilities to achieve our mission and vision. The managers of the organization are well subordinate and trained and experienced real leader, they understand leadership and knows what leadership is. He gave me the information about the rules and regulations which are govern this organizations business activities. He express to me that different laws and regulations are governed in dominos pizza. I asked him about the How are issues of privacy, defamation and copyright handled? And he gave me the answer that we do not component personal informa tion of our staff with other organisation and told me that all our staff is well aware of legal responsibilities. They all know about the rules and regulations which are governed in this organization.COMUNICATION TECHNOLOGIES TOOLS.I collect the information from the interview that in this organization they use the engineering and tool for the good communication. Computer and internet used in store, they have their own server and printing and scanner, all technology are up to date, they received online order and also told me that now people can use android action on phone to put the orders. They also use the technologies in staff prep they have online training web site where their head office put all the training stuff and they do it online and put it in real practice. Staffs are already trained in communication and other key procedures. All staff has clear guideline for internal and external communication, they put information on their meshing site and send the email to their s taff and in the store they put information on the notice board so the staff can know about their guideline for the some(prenominal) type of factors. I asked him how the organization manages its own information base its core data. Is it secure? Then he gave me the answer that we managed our data in our computer database which is very secure because our information technology department take care of it.Conclusions.In this report in the conclusion I am victimisation primary and secondary both resources.ORGANISATION STRUCTURE COMMUNICATION CHANNELS.In this organization they are exploitation the flat organization structure, which is showing down-FigureOrganization graph is like this in this organization.HEAD OFFICEFranchiseFranchiseFranchiseSTORE managerSTORE MANAGERSTORE MANAGERMANAGERMANAGERMANAGERMANAGERMANAGERMANAGER mental faculty lot STAFFSTAFFCREW STAFFSTAFFCREW STAFFIn this organization they have a flat organization structure. match to the manager they communicate with eac h other top to bottom and bottom to top. This structure is very good structure for a small business. The advantages of this structure are like that archetypical of all this is very cheap for the company because in this structure they have not more managers thats why they have to pay less to the managers because they have not many managers. It makes less intensities of organisation.For pattern-LOWER LEVELMIDDEL LEVELTOP LEVELFigureIn this organization they can do work and take resolutions of any problem easily and quickly because there is less stages of supervisions. third speculative and strong communiqu is probable amongst these exalted stages of controlling. This structure has many wrongs as well. Like in this structure there is less manager but has lots of staff thats why manager can lose monitoring over the staff. Secondly the self-restraint in the group may be corrupt due to miss resistor. Thirdly the relationships amongst the bosses and assistants may be ruthless. Local and familiar relationships may not be conceivable. (Akrani, 2011). In this organization they have good staff so they have not any this type of problem with the staff. So this structure is good for this company.WORK TEAMS GROUP DYNAMICS. conference is the silver lining of team formation and conflict management in any organisation. effectual team work is essential for the achievement of the organisations goals and objectives. If there will be effective communication amongst the team members there will be honesty, integrity and openness which increases the energy of the team members. The go forth is that their productivity increases which in turn increases the productivity of the organisation. Effective communication plays an important role in a team formation. If there is effective communication in the team the members co-operate, collaborate, cohesive and are affiliated to the team. Thus, interrupting and promoting team communication is important in the company. The management should develop strategies aimed at building team communication which ultimately will increase the productivity of the organisation.Team conflict is team members awareness of discrepancies, incompatible wishes which they perceive are irreconcilable (Bowditch, 2008).In this company they are following the hierarchical communication structure. It has many advantages like all the staff know that to whom they have to report about his or her work. Thats why there is no problem hold in the communication between the staff because all know about their own work. Bigger groups must achieve a diversity of responsibilities, scope from social incomes and office to promotion and buying. The ordered organization splits these parts of fretfulness into some(prenominal) division conformations that concentrate. Concentration tolerates administrations to emphasis on certain skill collections and capitals to attain extreme productivity. On the other hand it has lots of disadvantages like ordered org anizations have a habit of familiarize gradually to fastening wishes. Administrative groups, for sample, regularly arise below passion for keeping films of bureaucratism that prevent variation.Groups that cannot adjust to new marketplace anxieties or progressing machineries in stride with or onward of other groups frequently finish up relegated. This rugged interrupts sufficient societies that a whole pitch of education, named modification administration, has settled. The other disadvantage is that the achievement of an association often rest on the superiority of national message within it. As categorized structural have a habit of network announcement straight up, interdepartmental or inter-agency announcement hurts. Departmental speciality can top to communiqu obstacles when no common mumbo elephantine happens that tolerates followers of altered sections to connect on the similar side by side. In worst-case situations, branches resolutely refuse info from every one. (www.eh ow.com, 2012). In this organization these kinds of problems can be created in the communication. This structure is a good structure but as well as harmful structure for the company.STAKEHOLDER COMMUNICATION.It is rightly said that it takes years to build a good reputation and seconds to smash up it (Suzanne McDonald). In this organization they are using the emails and phone calls to communicate with the stakeholders like with the supplier they send them the order list via emails some time they call them in the urgent order and with the customer they attend the call of their customer and take the order what they want to eat and get the online orders from their customer as well. This is the technologies which they are using in their business this is good but it has some disadvantages as well.For example advantages are emails are very low-priced and wild way for the organization for send the orders to the suppliers but disadvantage is some time the suppliers got too many emails from the different-different clients thats why they can-not read the emails on time, if you need the order quickly it got delay so which can harmful for the business (www.time-management-success.com, 2012). entirely they have very good communication with their customer and suppliers. They ask feedback to customers about their services and the quality of pizzas because if there have any problem or complaint, so they can deal with it and solve it as soon as possible. They also give to customers a large variety of different pizzas agree to their needs and home delivery. They greet the customer with smile. They provide them good service, good quality pizzas. Different parts of stores are located in different parts of the city there is only one owner, but each part of the store is being assigned a manager.To communicate with them they use different type of method like verbal method as there is a meeting in each weekend in which all the employees (part time or full time) are participated and all the managers get together and discuss about the various promotions so that they can retaliate the need of the customers. Feedback is one of the most important part which they use to communicate with the customers if they have any opinion about anything they use a communicate so that they can tell them about the various things and on the aforementioned(prenominal) blog they can use it as to promote different types of pizzas. They communicate with each other via texting and via call during their work. They can talk with the customer so they can get the caprices of the customer so they can increase sales of their store.ORGANISATION CULTURE, INTERCULTURAL COMMUNICATION, ETHICAL AND LEGAL ISSUES.Jawaharlal Nehru on one of his visits to America said If we seek to understand a person, we have to try to put ourselves, as far as we can, in that particular historical and cultural setting.It is not easy for a person of one country to enter into the background of another country (Adler , 2008). All business processes involves communication at all levels of the organisation. In a multicultural country like New Zealand which is home for many different cultures communication have been a challenge for organisations. In this organization there is many workers are working right now from different cultures which include Maoris, Asians, Middle Eastern, South Africans, Kiwis and many more pagan communities.All of them share different cultural values and beliefs. For this the managers have to first know what they dont know and attempt to understand their employees from different cultures. There have been many instances in the company when most of the employees face language barriers. This is so because of the difference in the English language accent of the employees and the clients. So it creates the problems in the organization but they give the training to the staff so they have not any communication problem with the staff, with the customer and with the suppliers. They all have their clear and well-communicated goals, they have the vision that they want to become number one pizza in the world and around the people. They have the mission to sell maximum pizza how much they can. In the end of this part I want to say that there are many berries in the communication but they have well ameliorate staff and well educated leaders who knows about the leadership they can handle the situation easily. They do work together as family so they help each other if they have any problem with the communication.COMMUNICATION TECHNOLOGIES AND TOOLS.All occupation and its several constituents include knowledge and appreciative in edict to whole its duties on an everyday source (Cohn, 2000). Communication technologies and tools are that which technologies use in the organization to improve the business and to communicate with the employees, customers, suppliers etc. They are using the technologies computers, internet, phones etc. Computer and internet used in store, they have their own server and printing and scanner, all technology are up to date, they received online order and also now people are using android application on phone to put the orders. They are using the technology to big(a) the training to the staff for example they have their own web site where the candidate can get the training their head office put the stuff on the site for up to date to the candidate so they can be up to date.They give the orders to their suppliers via emails and via phone these technologies they are using in the company. These technologies helping them to improve their business and to achieve their mission and vision too. If they have any information which is very necessary to know for the staff then vie emails they send them that information. In this organization they are in the main use internet which is very cheap way for contact with anybody and some time they use phones in emergencies.RECOMMENDATIONS.ORGANISATION STRUCTURE COMMUNICATION CHANNELS. f ound from observation and secondary interview, lack of parking space will result to less customers and limited time for them to stay at the store to eat. much parking is recommended to make their customer stay larger and learn more about how the organization works and communicate. Interaction with the staff will encourage them to go back on a regular customer.WORK TEAMS GROUP DYNAMICS.I observed that the company is using a formal way of communication, this is effective in their daily operation, let there must be an outlet for them outside work to relax such as having picnic, coffee, company outing etc. This will enhance them from stress and work link up problems. This also promotes teamwork and group dynamics.STAKEHOLDER COMMUNICATION.The management should be more open with the customer feedback and competitions strategy. Talking with them openly will make them gather data that can help them for improvement. Whether a goods, product services or facility reconstruction. Communica tion will be the key for them to succeed in their operations.ORGANISATION CULTURE, INTERCULTURAL COMMUNICATION, ETHICAL AND LEGAL ISSUES.Less space at dining area will minimise their stay and wont attract family members. Adding and arranging the set up will promote healthy environment open to any age group. Having family members in the store will give them time to share their culture. Employees will likewise improve their customer service. Manager can monitor their ethical conduct by observing how the staff in tract with the customers..COMMUNICATION TECHNOLOGIES AND TOOLS.They should have weekly meeting about the improvement for the store. This will let them share their ideas and information to the employees. Use of memo through online will also be an option for the management.VALUE TO ORGANIZATION.The findings about the organization structure communication channels, teamwork and group dynamics, stakeholder communication, organization culture and technologies and tools will help th e company identicalness what improvements they need to do this research will give the management an idea and relevant information about where they stand and have a focus on how to improve their communication skills, get themselves updated on what is going on to the market and by doing these changes that the researcher (ME) recommended, more customer will be attract to go the store, resulting to great profit for the company.